List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Facilitate the pull system | 1.1 | Review current systems to identify customers and demand signals that trigger the flow of work. |
| 1.2 | Determine if and how current office systems respond to identified demand signals. |
| 1.3 | Identify where demand signals either do not exist or are not built into processes. |
| 1.4 | Facilitate the adoption of appropriate demand signals for processes currently not responding to customer pull. |
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2 | Level the flow of work | 2.1 | Identify where optimal flow of work is not being achieved within the pull system. |
| 2.2 | Identify variations and barriers that prevent the optimal flow of work. |
| 2.3 | Establish routines and/or systems to promote the consistent flow of work at the optimal rate. |
| 2.4 | Establish mechanisms to remove or minimise variations and barriers to flow. |
| 2.5 | Establish mechanisms to manage the impact of variations and barriers that cannot be removed. |
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3 | Allocate resources to balance work flow | 3.1 | Establish mechanisms that indicate when variations in flow of work require more or fewer resources. |
| 3.2 | Develop routines and/or systems to re-balance flow through the allocation of resources to meet variations. |
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4 | Evaluate improvements | 4.1 | Review the changes to the pull and levelling systems. |
| 4.2 | Identify causes for areas of poor performance. |
| 4.3 | Implement further improvements to address areas of poor performance. |
| 4.4 | Monitor the systems to identify further improvements. |
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5 | Embed improvements | 5.1 | Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel. |
| 5.2 | Motivate team to apply the new systems and/or practices. |
| 5.3 | Ensure the new systems and/or practices are reflected in relevant procedures. |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more office work areas or product families, to:
interpret office processes in terms of customer demand and flow of work
establish and/or optimise office related levelled pull systems
motivate others to implement, sustain and improve office related levelled pull systems.
Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to establish new or improve existing office systems, including knowledge of:
methods of calculating rates of demand and flow of work (e.g. takt and pitch)
application to office work of demand signals, such as kanban and electronic demand signal systems
techniques for achieving a smooth and consistent flow of work
visual displays.
The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.
The collection of performance evidence is best done from a report and/or folio of evidence drawn from:
a single project which provides sufficient evidence of the requirements of all the elements and performance criteria
multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.
A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.
Assessment should use a real project where development of a new, or improvement of an existing office system occurs in an operational workplace.
Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
The assessor must demonstrate both technical competency and currency.
Technical competence can be demonstrated through:
relevant VET or other qualification/Statement of Attainment AND/OR
relevant workplace experience
Currency can be demonstrated through:
performing the competency being assessed as part of current employment OR
having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.